I need a primary care doctor. How do I become a patient at WIM?
Please call our office and we will be happy to schedule an appointment for you with one of our providers.
Insurance information
Click here to see our accepted insurance policies.
What should I know about an insurance referral?
To find out more about insurance referrals, click here.
Which hospital is WIM affiliated with?
WIM is affiliated with Emerson Hospital which is located on Route 2 in Concord, MA. As a member of Mass General Brigham, for those cases that require care beyond what a community hospital can offer, Westford Internal Medicine refers patients to Massachusetts General Hospital and Brigham and Women’s Hospital.
What do nurse practitioners do at WIM?
Our nurse practitioners are registered nurses with master’s degrees and advanced training in diagnosis and treatment of episodic and chronic illnesses. Our NPs also do routine health screenings including annual physicals and Pap smears.
Which provider should I schedule my appointment with?
You can schedule your appointment with whichever provider you prefer. Same day sick visits are generally more available with one of our nurse practitioners.
Why does it sometimes take a long time to get an appointment for an annual visit?
We book 30-45 minutes for each annual physical exam so each provider can only do a certain number of annual exams per day. If you have specific health concerns, we’ll be happy to schedule an earlier appointment to address those issues.
What should I know about my insurance benefit for annual physicals?
Click here to find out.
What if I need diagnostic testing?
The Emerson Health Center in Westford has full laboratory and xray services and both are available on a walk in basis. We also have ultrasound, CT scan, digital mammography and MRI. Our staff can schedule all needed exams here at the Emerson Health Center in Westford or at Emerson Hospital in Concord if that is more convenient for you. If an exam is needed on an urgent basis we will generally need to schedule at Emerson Hospital.
What if I need to be hospitalized?
We use the hospitalist program at Emerson Hospital. The hospitalists are physicians who are based at the hospital and provide care for all of the hospitalized patients. For more details and a list of the current hospitalists go to Emerson Hospital Hospitalists.
Why are my charges higher than the last time I had an appointment?
As of March 1, 2021, charges for our services will follow the new Mass General Brigham Community Physicians fee schedule.
What if I have billing questions?
Our assistant office manager, Autumn Barbaro, can assist you. She can be reached at our main number 978-577-1914.
What are my rights and protections against surprise medical bills?
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
Effective 1/1/22
How do I pay balances with a credit card and what cards are accepted?
Please call Autumn Barbaro at 978-577-1914 to pay balances with a credit card. We accept American Express, Visa, MasterCard and Discover.
Can WIM help me with invoices from Emerson Hospital?
No, we are a private practice and we do not generate or have access to Emerson billing. Please call the phone number on the invoice.